Tell us your hair length, texture (fine, thick, curly, coily, frizz-prone), and your daily goal (fast dry, sleek smooth, waves/curls, volume). We’ll recommend the best match for your routine and time budget. Email admin@dysonhelp.com for a quick, tailored pick.

Once dispatched, delivery usually takes 7–14 business days. you will get a tracking code to follow your order.

Standard Shipping for all orders within Worldwide. If your order has multiple items, they might ship separately (each with its own tracking info). Dispatch time is typically 1–2 business days, unless there are issues like payment verification or stock availability.

Yes—we ship worldwide from our warehouse in China. Orders process in1–2 business days and typically arrive in7–14 business days depending on your location. Standard shipping is free.

Customs or local carrier delays can occur—especially during peak seasons. Start by checking your tracking link. If it hasn’t moved for a few business days, email admin@dysonhelp.com and we’ll help nudge the carrier.

We’ll email you a tracking link as soon as your parcel ships. Didn’t receive it within 2 business days? Check spam, then contact admin@dysonhelp.com.

You can request a return within 30 days of when you receive your order.

After we receive and inspect your returned item, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take extra time to post it.

Sometimes items ship in separate parcels to get your order to you faster. You’ll receive a tracking link for each parcel.

If a product ships with a different plug type, we include a free compatible plug converter for your destination so you can use it right away.

You have 30 days from delivery to return unused items in original packaging for a refund (inspection on arrival applies). EU customers also have a 14-day cooling-off right.

hange of mind / wrong colour / not what you expected: You cover return shipping (and any duties/fees). If we provide a prepaid label, its cost is deducted from your refund.

Faulty, damaged, or incorrect item: Contact us immediately; we’ll resolve per your local consumer laws (repair, replacement, or refund).

Yes—start a return, and once approved you can place a new order for the item you prefer.

If your order hasn’t been dispatched, we can usually cancel it—please email us as soon as possible. After dispatch, our standard returns process applies.

We accept major cards and secure payment options available at checkout via Shopify. Payments are processed by trusted providers; we don’t store full card details.

Email admin@dysonhelp.com or use our Contact page.